MPIO America Shipping Policy and Procedure
Order From Order Items Possible order ways Shipping Methods Acceptable Payment Method   
USA MP3 Players
Accessories		 www.mpioamerica.com
estore@mpioamerica.com
FAX: 972-665-4405
TEL: 1-866-367-6746 Ext. 107		 UPS (Ground - Next Day Air) Credit Card
(Visa/ Master Card)

Check
Money Order
No service to Any Military Addresses
(APO, EPO or others)
and PO BOX Address
CANADA MP3 Players
Accessories		 www.mpioamerica.com
estore@mpioamerica.com
FAX: 972-665-4405
TEL: 1-866-367-6746 Ext. 107		 MP3 Players: UPS Standard
Accessories: Global Priority(US Post Office)		 Credit Card
(Visa/ Master Card)

Check
Money Order
 
All applicable international duties
and taxes are the sole responsibility
of the recipients.
 
The time needed to ship items will vary
depending on the shipment's location
and the particular time of year.
 
Please allow additional time.
MEXICO MP3 Players estore@mpioamerica.com
FAX: 972-665-4405
TEL: 972-665-4400 Ext. 107		 Express Service (US Post Office) Check
Money Order
Wire Transaction
Accessories www.mpioamerica.com
estore@mpioamerica.com
FAX: 972-665-4405
TEL: 1-866-367-6746 Ext. 107		 Global Priority (US Post Office)
Loan Star (Contact to us)		 Credit Card
(Visa/ Master Card)

Check
Money Order
Wire Transaction
OTHERS MP3 Players estore@mpioamerica.com
FAX: 972-665-4405
TEL: 972-665-4400 Ext. 107		 Express Service (US Post Office) Check
Money Order
Wire Transaction
Accessories www.mpioamerica.com
estore@mpioamerica.com
FAX: 972-665-4405
TEL: 972-665-4400 Ext. 107		 Global Priority (US Post Office) Credit Card
(Visa/ Master Card)

Check
Money Order
Wire Transaction

Tracking:

We will notify via e-mail of the tracking number associated with your order when your order is shipped. If you do not receive a tracking number within the specified order process and ship time, please contact our E-store Dept. to: estore@mpioamerica.com

Refused Shipments and Certain Time Attempts
If any order is refused as being refused by the recipient, or if any order is returned to because, after Certain time attempts, the shipment was determined by the freight carrier to be undeliverable, the order will be cancelled and refunded. No shipping and handling will be refunded. If you still wish for the order to be shipped, you will need to place a new order with accompanying payment.

Damaged/ Lost Shipments

If your order arrives damaged, save the merchandise and the package that arrived in so that we may investigate. Please contact us immediately at our E-store Dept. E-mail: estore@mpioamerica.com
TEL: 1-972-665-4400 Ext. 107: Monday - Friday, 9:00AM - 5:30PM CST

      Procedure of investigating and resending replacement order items

  1. Customers notify to MPIOAmerica
  2. MPIOAmerica claim to the carrier
  3. The carrier reports to us the result of their investigate and acceptance
  4. Once the carrier refund to MPIOAmerica, MPIOAmerica will re-send the customers order items.

MPIOAmerica will not be able to make any actions for this matter till receiving results from the carrier.

Order Changes/ Amendments

Once an order has been placed, it is often difficult to make any changes to your order. If your order has already been shipped out, we can not guarantee to make any changes. However, if you contact us as soon as possible with any corrections that need to be made, we will do our best to accommodate.